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The Complete Guide to Remote Customer Service Jobs at Home

Learn how to get started with remote customer service jobs.

Remote customer service jobs are a great career opportunity for those who want to work from home.  At-home customer service jobs are now widespread, and many companies are hiring remote employees to fill these roles.

The proven benefits of working remotely are leading more people than ever before to seek work at home jobs.  When you make the decision to leave an office job and find remote work, you might wonder what type of careers are available remotely.

The easiest work from home jobs to get started with are remote customer service jobs.  Entry level remote customer service jobs are a great way to start working from home with no experience and as a beginner, which makes them a popular choice.

They are also one of the best stay at home jobs for parents who are looking to work remotely.

Find out the job requirements and how to get started with this work from home position below.

remote customer service jobs

What are remote customer service jobs?

Remote customer service jobs typically consist of solving problems for customers and clients who need assistance.  Virtual customer service representatives can answer questions about products and services.

They might answer billing questions or provide technical support.  They might have to access a remote system to check their customers’ accounts.

In most cases, remote customer service jobs typically require you to work in shifts, and you will earn a hourly wage.  You will be working for a specific company who hires agents from home.

There are a variety of different types of remote customer service work.  The most common form of this work requires you to take phone calls using a headset and to talk to customers directly over a landline phone.

The second most frequently seen type of work from home customer service jobs are live chat agents.  These remote jobs do not require you to talk to the customer directly over the phone, but instead you will type messages through a chat forum in real-time.

Other customer service jobs might require you to talk to the customer through social media, email, or text.

How much money do customer service representatives make?

Customer service jobs typically pay anywhere from $10 – $23 per hour, according to salaries reported on Indeed.  The average pay you can expect from customer service representative jobs is roughly $14.09 per hour.

The highest reported salaries were from customer service jobs with Amazon and Liberty Mutual Insurance.  The highest paying cities for remote customer service jobs are reported to be in Chicago, Illinois, and New York, New York.

If your remote customer service job is in sales, then you may be eligible to earn money through commissions.

Most positions will be paid biweekly via direct deposit, but make sure to check with the company you are applying with to see their specific payment plan.

At-home customer service jobs can be part-time or full-time, making it a flexible gig for those looking for remote work.

WORK FROM HOME CUSTOMER SERVICE JOBS

What equipment do I need for an at-home customer service job?

In order to get started with an at-home customer service job, you will require a few things at your home.

The first and most important thing is a quiet workspace.  At-home customer service jobs might not be the best fit for parents who have children at home.  You will need childcare in order to work your full shift, as it can be a fast-paced environment that requires your constant attention.

Other equipment that is needed for virtual customer service jobs are:

A high-speed internet connection that is connected through an ethernet cable. Many work at home positions that require internet will require an ethernet cable instead of Wi-Fi, because it is more reliable.

A landline phone will be needed if you have a position that requires talking on the phone.

Noise-cancelling headphones with a microphone are also required for those who talk to customers directly.  These headphones will help ensure that you have a quiet work environment.

You will also need a desktop computer or laptop.

This is just a list of basic requirements, and each company may have more items that are needed in order to complete the job from home.

What skills are needed for remote customer service jobs?

Remote customer service jobs require a specific skillset.  In order to be successful with this work from home job, you should have the following:

Excellent communication skills to address customer concerns and keep the conversation positive.
Problem-solving skills
to address customer complaints and issues.
Patience and the ability to stay calm when customers get upset or angry over the phone.
The ability to think quick on your feet when solving problems.
Empathy towards customers’ concerns to ensure the company stays in a positive light.
The ability to pass a background check.

Most positions will not require a college degree, but many do require a high school diploma.

You may have to complete training in order to get started depending on what role and what company you join.  Some companies may require experience to get started, and some may require knowledge in certain subjects (I.T., finance, etc.).

AT HOME CUSTOMER SERVICE JOBS

How to find remote customer service jobs near me

You can find these positions by searching job boards online such as Indeed, or by going to a company’s website directly to search for their job openings.  The companies listed below hire for remote customer service jobs frequently.

You can find work from home customer service jobs listed under many different titles, such as:

Remote customer service representative
Remote call center associate
Customer support representative

Customer service associate
Call center representative
Customer service specialist

Companies hiring for remote customer service jobs from home

These businesses hire at-home customer service agents regularly and are a great place to get started on your career search.

ADT Security
Aetna – Aetna is owned by CVS Health.  Scroll down the page, and click on Aetna Careers.

Amazon customer service jobs at home
American Express
Apple
Arise
Asurion
Bank of America
Capital One
Comcast
Concentrix
Conduent
CVS Health
Dell
DICK’S Sporting Goods
Enterprise Holdings
Fidelity
GEICO
Hilton
Humana
Intuit
JP Morgan Chase & Co.
Kaplan
Kelly Connect
Liberty Mutual Insurance
Live Ops
Mass Mutual
Omni Interactions, Inc.
Progressive
Sutherland Global
Sykes
Teletech
Transcom
Travelers
TTEC
U-haul
U.S. Bank
United Health
USAA
Verizon
Vipdesk Connect
Walgreens
Wayfair
Wells Fargo
Williams-Sonma
Working Solutions
Xerox

Remote customer service jobs are an ideal job opportunity to make money from the comfort of your home.

 

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at home customer service jobs

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